Terms & Conditions

Kingdom Kustoms, LLC

Effective Date: November 8, 2026
Website: https://kingdomkustomsco.com

1. Acceptance of Terms

Welcome to Kingdom Kustoms, LLC ("Kingdom Kustoms," "we," "us," or "our").

These Terms & Conditions govern purchases, custom engraving services, and use of our website.

By placing an order or using our services, you agree to these Terms & Conditions.

2. Products and Services

Kingdom Kustoms specializes in laser engraving, personalization, and custom products, including gifts, keepsakes, promotional merchandise, business products, and other engravable items.

Products may be made from materials including metal, wood, leatherette, slate, and other suitable surfaces.

Because many items are customized, product appearances may vary slightly based on material characteristics, manufacturing tolerances, engraving techniques, and artwork requirements.

3. Custom Orders and Artwork

Customers are responsible for providing accurate personalization details, including names, dates, spelling, logos, artwork, and requested inscriptions.

Kingdom Kustoms may adjust artwork as reasonably necessary to accommodate engraving dimensions, material limitations, legibility, or production requirements.

Substantial design changes may require additional charges or revised production timelines.

We reserve the right to decline artwork or requests that we reasonably determine are unlawful, infringe intellectual property rights, or are unsuitable for our equipment or services.

4. Customer Artwork Rights

By submitting artwork, photographs, logos, trademarks, or other materials, you represent that you own the materials or have the necessary authorization to use them for the requested purpose.

You grant Kingdom Kustoms a limited license to reproduce, modify, and engrave submitted materials as reasonably necessary to fulfill your order.

You remain responsible for obtaining any required permissions from third-party rights holders.

Kingdom Kustoms retains ownership of its original designs, branding, and other intellectual property unless otherwise agreed in writing.

5. Proofs and Customer Approval

For orders requiring design approval, Kingdom Kustoms may provide a digital proof before production.

Customers are responsible for reviewing all details carefully, including spelling, dates, layout, and artwork.

Approval of a proof authorizes Kingdom Kustoms to proceed with production based on the approved design.

Changes requested after approval may result in additional charges, delays, or the need to purchase replacement materials.

Not every product or order includes a separate proof approval process.

6. Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Applicable taxes, shipping charges, customization fees, and other charges will be disclosed before purchase or in an approved quotation.

Online payments are processed through Stripe or another authorized payment provider.

Custom orders may require payment before production begins.

Kingdom Kustoms reserves the right to correct obvious pricing errors before accepting an order. If a correction affects an order already submitted, we will contact the customer before proceeding.

7. Production and Turnaround Times

Production timelines depend on product availability, design complexity, order quantity, material requirements, and current workload.

Any estimated completion or delivery date is an estimate unless expressly guaranteed in writing.

Delays may occur due to material availability, equipment issues, shipping carriers, or other circumstances outside our reasonable control.

We will make reasonable efforts to communicate significant changes affecting an order.

8. Cancellations and Changes

Customers should contact Kingdom Kustoms as soon as possible to request an order cancellation or modification.

Because personalized products may be made specifically for an individual customer, cancellations or modifications may not be possible once materials have been committed, artwork has been prepared, or production has begun.

Any available refund will depend on the status of the order, expenses already incurred, and applicable law.

9. Returns, Refunds, and Defective Products

Due to the personalized nature of many products, custom-engraved and made-to-order items generally are not eligible for returns or exchanges based solely on a change of mind.

However, if an item arrives damaged, contains an error attributable to Kingdom Kustoms, or materially differs from the approved order, please contact us promptly with the order details and photographs.

We will review the issue and determine an appropriate remedy, which may include correction, replacement, or refund.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

For non-custom merchandise, return eligibility will be determined by the applicable product listing or written order terms.

10. Shipping and Delivery

Shipping costs and available delivery methods will be provided during checkout or quotation.

Kingdom Kustoms is not responsible for delays caused by carriers, weather, incorrect customer-provided addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

If a shipment is lost or damaged, please contact us so we can assist in reviewing the situation with the carrier and determining any applicable remedy.

11. Customer-Supplied Items

Kingdom Kustoms may, at its discretion, accept customer-owned items for engraving.

Engraving customer-supplied materials carries risks, including variations in finish, coating, composition, and response to laser processing.

We will exercise reasonable care when handling customer property. However, certain materials may have unknown characteristics that affect engraving results.

Before accepting a customer-supplied item, Kingdom Kustoms may require additional information, testing authorization, or a separate written agreement addressing the scope of work and material risks.

We reserve the right to decline customer-supplied items that are unsafe, unsuitable, or cannot reasonably be processed.

12. Product Variations

Laser engraving results may differ based on material composition, surface treatment, finish, grain, coating, and lighting conditions.

Product photographs and digital proofs are intended to provide a reasonable representation of the finished product, but exact color, contrast, texture, or engraving depth cannot always be guaranteed.

Minor variations consistent with the engraving process do not necessarily constitute defects.

13. Website Content and Intellectual Property

Unless otherwise indicated, Kingdom Kustoms owns or has permission to use the text, graphics, logos, product photographs, designs, and other content displayed on its website.

You may not reproduce, distribute, or commercially exploit our original content without authorization, except as permitted by law.

14. Prohibited Uses

Customers may not use our website or services to:

• Submit unlawful or fraudulent orders.

• Infringe another person's intellectual property rights.

• Provide false or misleading order information.

• Interfere with website security or functionality.

• Request products or services prohibited by applicable law.

We reserve the right to decline or cancel orders where reasonably necessary to comply with applicable law or protect our business.

15. Limitation of Liability

To the extent permitted by applicable law, Kingdom Kustoms will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or products.

To the extent permitted by law, our total liability for a claim arising from a purchased product or service will not exceed the amount paid for the specific product or service giving rise to the claim.

These limitations do not exclude liability that cannot lawfully be limited or excluded.

16. Privacy

Our collection and handling of personal information are described in our Privacy Policy, available on our website.

17. Governing Law

These Terms & Conditions are governed by the laws of the State of Texas, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

18. Changes to These Terms

Kingdom Kustoms may update these Terms & Conditions from time to time.

Updated terms will be posted on our website with a revised effective date. Changes will not retroactively alter an accepted order unless agreed by the parties or required by law.

19. Contact Information

Kingdom Kustoms, LLC
Website: https://kingdomkustomsco.com
Email: admin@kingdomkustomsco.com

For questions about an order, our products, or these Terms & Conditions, please contact us using the information above.