Privacy Policy

Kingdom Kustoms, LLC

Effective Date: November 8, 2026
Website: https://kingdomkustomsco.com

1. Introduction

Kingdom Kustoms, LLC ("Kingdom Kustoms," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, purchase our products, request custom engraving services, or otherwise interact with our business.

By using our website or services, you acknowledge the practices described in this policy.

2. Information We Collect

Depending on how you interact with Kingdom Kustoms, we may collect:

• Contact information: Name, email address, telephone number, and billing or shipping address.

• Order information: Products purchased, customization instructions, order history, and transaction details.

• Customer-provided content: Artwork, photographs, logos, names, dates, inscriptions, and other materials submitted for engraving or personalization.

• Communications: Emails, text messages, inquiries, customer service requests, and related correspondence.

• Website information: Device information, browser type, IP address, and usage information collected through our website or its service providers.

• Payment information: Payment status, transaction identifiers, and limited payment details provided by our payment processor.

Payments are processed through Stripe. Kingdom Kustoms does not intentionally collect or store complete payment card numbers or card security codes on its own systems.

3. How We Use Your Information

We use information for legitimate business purposes, including:

• Processing purchases and fulfilling orders.

• Creating and engraving customized products.

• Communicating about order status, proofs, shipping, and customer service.

• Processing payments, refunds, and applicable taxes.

• Maintaining accounting, inventory, and business records.

• Improving our products, website, and customer experience.

• Detecting fraud, preventing misuse, and protecting our business.

• Complying with applicable legal and regulatory obligations.

• Sending promotional communications where permitted by law and applicable consent requirements.

4. Payment Processing

Kingdom Kustoms uses Stripe to process online payments.

When you complete a purchase, payment information is collected and processed through Stripe's payment services. Stripe's handling of personal information is governed by its own privacy disclosures.

Kingdom Kustoms receives transaction information necessary to process orders, maintain records, and provide customer support.

5. Business Banking and Plaid

Kingdom Kustoms may use Plaid to connect company-owned financial accounts with our internal accounting system, ERPNext.

This integration is intended exclusively for business bookkeeping, bank transaction synchronization, and account reconciliation.

Customers are not required to connect their bank accounts through Plaid when purchasing from Kingdom Kustoms.

Information obtained through Plaid is intended for authorized internal business purposes and is subject to applicable service-provider agreements and security controls.

6. Third-Party Service Providers

We use third-party providers to operate our business. These may include:

• Zite for website and storefront functionality.

• Stripe for payment processing.

• ERPNext and Frappe Cloud for business management and accounting.

• Plaid for authorized business banking connections.

• Communications, shipping, and other service providers necessary to fulfill orders.

We may share information with these providers to the extent reasonably necessary for the services they perform.

We do not sell customer personal information for monetary compensation.

7. Customer-Provided Artwork and Personalization

Customers may submit artwork, photographs, logos, text, or other materials for custom engraving.

We use these materials to evaluate, prepare, produce, and fulfill the requested products, and to maintain relevant order records.

We will not intentionally use identifiable customer-submitted artwork or photographs for public marketing without appropriate permission, except where otherwise permitted by law.

Customers should avoid submitting unnecessary sensitive personal information.

8. Text Messages and Email Communications

We may communicate with customers by email or text message regarding inquiries, purchases, order confirmations, proofs, production updates, and shipping.

Marketing text messages, if offered, will be subject to applicable consent and opt-out requirements.

Customers may request that nonessential promotional communications stop. Transactional communications may still be necessary to complete an active order.

9. Cookies and Website Technologies

Our website and service providers may use cookies or similar technologies to support website functionality, security, performance, and analytics.

The technologies used may depend on our website provider and enabled integrations.

You may be able to manage certain cookies through your browser settings.

10. Information Security

We take reasonable steps appropriate to the size and nature of our business to protect information against unauthorized access, misuse, loss, or disclosure.

Our business relies in part on third-party service providers for website hosting, payment processing, and accounting infrastructure.

No internet-based service or electronic storage system can be guaranteed completely secure.

We continue to evaluate security practices as our business systems develop.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business and accounting records, resolve disputes, and meet applicable legal obligations.

Retention periods may vary based on the type of information and its purpose.

When information is no longer reasonably necessary, we will take appropriate steps to delete, de-identify, or otherwise dispose of it, subject to legal requirements and technical limitations.

12. Your Privacy Choices and Requests

Subject to applicable law, you may contact us to request:

• Access to personal information we maintain about you.

• Correction of inaccurate information.

• Deletion of information that is no longer required.

• Information about our handling of your personal data.

• Changes to your marketing communication preferences.

Certain information may need to be retained for tax, accounting, contractual, fraud prevention, or other lawful purposes.

We may need to verify your identity before responding to a request.

13. Children's Privacy

Our website and services are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information was collected without appropriate authorization, we will take reasonable steps to address it.

14. Changes to This Policy

We may update this Privacy Policy as our business, technology, or legal obligations change.

Updates will be posted on our website with a revised effective date.

15. Contact Information

Kingdom Kustoms, LLC
Website: https://kingdomkustomsco.com
Email: admin@kingdomkustomsco.com

For questions about this Privacy Policy or requests concerning your personal information, please contact us using the information above.